Privacy Policy

Effective Date: February 25, 2025

This Privacy Policy explains how HostMaid LLC (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our mobile application and related services (collectively, the “Service”) provided to cleaning companies, property managers, and homeowners. By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

• Personal Data: Information that identifies or can be used to identify an individual (e.g., name, email address, phone number, mailing address).
• Usage Data: Information collected automatically when you interact with our Service, including device details, IP address, browser type, pages visited, and other diagnostic data.
• Cookies and Tracking Technologies: Small data files stored on your device used to collect and analyze information about your usage of our Service.
• Data Controller: HostMaid LLC, located at 5935 South Blvd, Charlotte, NC 28217, which determines the purposes and means of processing your personal data.
• Data Processor: Third-party service providers who process data on our behalf, strictly under our instructions.
• User: Any individual who accesses or uses our Service.

2. Information Collection

a. Information You Provide

When you register for or use our Service, we may collect:

• Account Information: Your name, email address, phone number, and mailing address.
• Profile Data: Business details, preferences, and other information you voluntarily provide.
• Communications: Correspondence with us, including customer support inquiries.

b. Automatically Collected Information

Our Service automatically gathers Usage Data such as:

• Device and Log Information: IP address, browser type, operating system, and unique device identifiers.
• Usage Details: Pages or features accessed, time spent, and navigation patterns.
• Location Data: Approximate location inferred from your IP address or device settings (if enabled).

c. Cookies and Similar Technologies

We use cookies, beacons, and similar technologies to:

• Enhance user experience.
• Analyze usage patterns and trends.
• Personalize content and ads.

You may adjust your browser or device settings to refuse cookies; however, this may impact your ability to use certain features of the Service.

3. Use of Your Information

We use your information for various purposes, including to:

• Provide and Maintain the Service: Facilitate account creation, deliver requested services, and ensure Service functionality.
• Improve Our Offerings: Analyze usage trends, troubleshoot issues, and enhance user experience.
• Communicate with You: Send service-related notices, updates, and promotional communications (you may opt out of marketing emails at any time).
• Ensure Security: Detect and prevent fraud, abuse, or other illegal activities.
• Comply with Legal Obligations: Meet regulatory requirements and enforce our legal rights.

4. Disclosure of Your Information

We may share your information in the following circumstances:

• With Service Providers: Third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support) and who are contractually bound to safeguard your data.
• For Business Transfers: In connection with mergers, acquisitions, or asset sales, your data may be transferred to the successor entity.
• For Legal and Regulatory Reasons: When required by law or to protect our rights, property, or the safety of our users or the public.
• With Your Consent: In any other manner disclosed to you at the time of collection or with your subsequent consent.

5. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal data. While we strive to secure your information, please note that no method of transmission over the Internet or electronic storage is completely secure. In the event of a data breach, we will notify affected users as required by applicable law.

6. Data Retention

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data may be retained for a shorter period unless needed for security or analytical purposes.

7. International Data Transfers

Your information may be stored and processed on servers located in the United States or other jurisdictions with different data protection laws. By using our Service, you consent to such transfers. We take appropriate steps to ensure that your data remains protected regardless of where it is processed.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including:

• Access: Request a copy of your Personal Data.
• Correction: Request that we update or correct inaccurate data.
• Deletion: Request that your Personal Data be erased, subject to certain limitations.
• Data Portability: Request to receive your data in a commonly used electronic format.
• Objection or Restriction: Object to or request limitations on our processing of your Personal Data.

To exercise these rights, please contact us using the information provided below. We may request additional information to verify your identity before processing your request.

9. Children's Privacy

Our Service is not directed to individuals under the age of 13, and we do not knowingly collect Personal Data from children. If you become aware that a child has provided us with Personal Data without parental consent, please contact us so that we may take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@hostmaidllc.com
• Mailing Address: HostMaid LLC, 5935 South Blvd, Charlotte, NC 28217
• Customer Support: Through the in-app support features

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.